PRE-ORDER TERMS AND CONDITIONS
All Tonies Pre-orders guidelines below.
Online pre-orders: ALL PRE-ORDERS ARE A FINAL SALE
Pre-ordering from colossaltoys.ca is easy.
1) Add the item to your cart and check out.
2) We’ll send you a confirmation.
3) Once your full order has arrived to us, we will ship/deliver it to you.
Cross Country Shipping customers will receive a tracking number. Local customers will receive an "out for delivery notice"
_____________________________________________________
Every Monday - Wednesday product if in stock with our wholesaler will begin shipping to us. This generally takes 1 business week to arrive. Please note some Tonies may take longer for delivery/arrival- up to 90 days+ from the date of order. By placing a pre-order with us you are acknowledging that your order is marked as a final non-refundable/non-returnable sale.
We will contact you once your Pre-order has arrived.
All pre-orders are final sale. Once ordered they cannot be canceled.
OTHER ITEMS MAY BE ADDED WITH THE EXCEPTION OF OTHER PRE-ORDER ITEMS NOT OF THE SAME BRAND. ALL ITEMS ADDED CANNOT BE CANCELED, INCLUDING FOOD ITEMS. THEY WILL SHIP TO YOU IN ONE SHIPMENT ONCE ALL ITEMS HAVE ARRIVED TO US. IF A FOOD ITEM HAS EXPIRED DUE TO THE LONGER WAIT ON YOUR PRE-ORDER ITEM, THAT IS NOT THE FAULT IF COLOSSAL TOYS AND WILL NOT BE REFUNDED)
PLEASE BE AWARE OF THIS ESPICALY AROUND CHRISTMAS TIME, WE WILL ONLY MAKE 1 DELIVERY, PLEASE ORDER WISELY.
Pre-orders cannot be combined with any other promotion or offer. No other discounts, deals, unless approved by Colossal Toys Inc.
As eta's are an estimate, all pre-orders can take up to 90 days or more from the date of order, should the item take longer than 90 days we will provide an update, but only after the 90 day mark.
____________________________________________________
BY PLACING ANY AND ALL PRE-ORDERS WITH COLOSSAL TOYS INC. You agree to pay for a product before its release date, with the understanding that delivery will occur later, typically the eta is noted if we have one. This action signifies your commitment to purchasing the item when it becomes available. And locking your purchase in for a final sale.
All pre-orders unless otherwise stated are subject to the following.
All pre-orders are marked as a final sale. They cannot be canceled or returned. By placing your order, you agree to these terms and conditions.
Should we be unable to deliver due to customer failure, we will cancel the pre-order on your behalf holding back the determined delivery fee. (Found within our cancelation policy) You may also be placed on a do not sell list for up to but not ending at 1 year. (Depending on the severity of the cancelation)
Pre-orders will be given a time frame upon which they will arrive, this may not be exact. This is an ETA, (estimated time of arrival) our best estimate based on the suppliers info. SHOULD AN ETA BE MISSED WE WILL UPDATE YOU WITH NEW ETA (IF THE ITEM MISSES ITS ORIGINAL ETA BY 90 DAYS WE WILL CONTACT YOU TO SUGGEST A POSSIBLE REFUND)
Other items can be added to pre-orders, with the exception of other Pre-orders that are not of the same Pre-order brand and eta. All other items added to your pre-order will arrive to you in one delivery, once we have received your complete full order. We will do our best to notify you that your Pre-order has arrived and will be dispatch in a timely manner.
Any added in stock item(s) that you choose to add to your pre-order cannot be canceled after a 48hr period. You have now created a possible loss sales for us. These items will be held for you until your full order is ready to ship out.